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| | | | | FAQs | | 1- Who can use TelWholesale.com? | | Business or persons that want to take advantage of our low price high capacity routes. If you are a carrier this is for you. | | |
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| | | 2- What are the advantages of TelWholesale.com? | | |  | Low international rates | | | | High capacity routes | | | | Payments guarantee through PayPal | | | | Minimum payment of just US $10 | | |
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| | | 3- Is there any monthly commintment? | | No Traffic Volume Commitment or monthly sales requirements fees. | | |
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| | | 4- How Can I start using TelWholesale.com? | | The only thing you have to do is to configure your gateway or ATA device; and all it takes to start is to make an initial prepayment of minimum 10 USD which will be used for future traffic consumption. | | |
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| | | 5- Where can I check your rates? | | |
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| | | 6- What is the minimum deposit I have to do? | | There is US $10 minimum prepayment | | |
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| | | 7- How Can I access my billing invoice? | | You can see your current account balance or current monthly usage online, through an access to the web based Account Management interface | | |
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| | | 8- Do I have any discount? | | No, Telwholesale offers very competitive rates for termination worldwide. | | |
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| | | 9- What can I do if I need support? | | You can contact our customer service online fron 9:00 to 6:00 or send an inquiry form or an email to
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, Our efficient, 7/24 customer service and tech support 365 days a will take care. | | |
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| | | 10- Which methods of payment can I use? | | PayPal (note that you must have a PayPal account). | | |
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| | 11- Do I get charge any comission for using this methods of payment? |
| | | Your Payments are guaranteed through pay pal. If you are a paying for telwholesale, you have to pay a percentage for using this method of payment unless you make the payment trhough wiretransfer, the following table shows this percentages: | | | Transaction Price Example | $0.00 USD - $3,000.00 USD | | You'll pay $3.20 USD
on a $100.00 USD transaction. | $3,000.01 USD - $10,000.00 USD | 2.5% + $0.30 USD* | You'll pay $2.80 USD
on a $100.00 USD transaction. | >$10,000.01 USD | 2.2% + $0.30 USD* | You'll pay $2.50 USD
on a $100.00 USD transaction. | | | * The $0.30 fixed fee is assessed for each authorization attempt. This includes authorizations and completed transactions.
* The transaction prices listed are for the U.S. only. For payments received outside United States generally the comission is 3.9% + $0.30 USD for transactions between $0.00 USD - $3,000.00 USD; 3.4% + $0.30 USD for transactions between $3,000.01 USD - $10,000.00 USD. If you have a specific query regarding the comission for an specific country please contact us at
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If you want to pay by wire transfer please contact our sales account manager at
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| | | 12- Which protocol should I use? | | Only SIP protocol is supported. | | |
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| | | 13- Can we use codec g711?? | | No, Only Codec G729r8 or G729 are accepted. | | |
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| | | 14- When I get only one way voice, which parameters can I check on my configuration? | | | | Check you Firewall or access list, be sure each one of our IPs are configured correctly | | | | Check if you are using codec g729r8 | | |
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| | | 15- Calls are not getting through | | Be sure all of the parameters are configured accordingly: | | | | Codec you are using, SIP | | | | Codec G729r8 | | | | Check if the destination IP address is configured correctly | | | | Be sure the Origination IP address was provided correctly at the voip form | | | | Check if the Technology prefix assigned by TelWholesale is configured | | |
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| | | 16- My traffic was completing fine but it is not completing now | | Check your account, it is possible your credit is over. | | |
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| | 17- Is there any way to know when I am running out of credit?
| | Yes we have useful alerts: Low credit alert when it reaches 30% of your last payment and Rate change alert through email | | |
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| | | 18- What if I dont have a fixed IP address? | You have to change your IP address everytime you want to send traffic. In the "User Menu" as well. The fifth option is "IP address", you click in that and fill up your current Ip address and your new one.
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